Commissioning Process
01 Enquiry
A commission begins with an informal chat to discuss your vision via email or a phone call. We look at where the furniture will be situated, its purpose, dimensions etc. Then choose materials and create a concept for the design. A pinterest board is useful to share ideas.
02 Proposal
Following the consultation, a design is drawn up with possible variations. Once you are satisfied with the design, an itemised quote is submitted along with an estimated production time. A deposit is now due to secure your commission.
03 Production
Materials are ordered and any solid wood is acclimatised before it can be worked to avoid any unwanted movement. During the build, you will be kept up to date with progress and are welcome to visit the workshop any time.
04 Delivery
A collection, delivery or install date will be agreed upon nearing the end of production. The remaining balance is due on satisfactory receipt of the furniture or completion of work.
05 After Care
A note on the materials and finishes used will be issued along with after care advise to prolong the life of your furniture.
06 Warranty
A free service period of one year is offered on all products and commissions. After which, repair and travel / delivery costs will apply.
Repairs to damage caused by the customer will incur costs from the day of delivery.